Introduction

At MalayBank Guide, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your personal information when you use our services to open bank accounts in Malaysia.

Please read this privacy policy carefully to understand our policies and practices regarding your personal data. By using our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out forms on our website
• Contact us via email, phone, or social media
• Subscribe to our newsletter
• Participate in surveys or promotions

The personal information we collect may include:

• Name, email address, phone number, and residential address
• Nationality and visa/permit status
• Identification documents (passport, work permit, etc.)
• Employment or study information
• Financial information relevant to banking services
• Communications and correspondence with us

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and manage our banking assistance services
• Process and fulfill your requests
• Communicate with you about our services
• Improve our website and services
• Send you marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Protect our rights, privacy, safety, and property

Information Sharing and Disclosure

We may share your personal information with:

• Banking partners to facilitate account opening
• Service providers who perform services on our behalf
• Professional advisors, such as lawyers and accountants
• Government authorities when required by law

We do not sell your personal information to third parties. Any third parties with whom we share your information are contractually obligated to protect your data in compliance with applicable laws.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure storage systems
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

MalayBank Guide
Unit 15-3, Level 15, Wisma UOA II
Jalan Pinang, 50450 Kuala Lumpur
Email: [email protected]
Phone: +60 3-2116 5500